Find answers to common questions about OKX Wallet and get help with setup, security, and troubleshooting.
Download OKX Wallet from the official website. Launch the application and select "Create New Wallet". You'll receive a 12-word recovery phrase—write it down and store securely. Then set a strong password for your OKX Wallet.
Yes, OKX Wallet is completely free to download and use. You only pay standard blockchain network fees when sending transactions.
OKX Wallet is available on Windows, macOS, Linux, iOS, Android, and as a browser extension for Chrome, Firefox, and Brave.
OKX Wallet uses military-grade AES-256 encryption for all private keys. Your keys never leave your device and OKX Wallet operates on a non-custodial model—only you control your funds.
If you lose your OKX Wallet recovery phrase and cannot access your wallet, there is no way to recover your funds. This is why secure backup is critical. Consider storing multiple copies in different secure locations.
While OKX Wallet itself uses robust security, your device security matters. Keep your computer/phone free of malware, never share your recovery phrase, and always verify transaction details before confirming in OKX Wallet.
Blockchain transactions can take time depending on network congestion. Check the transaction hash in a blockchain explorer. If it's stuck, you may be able to speed it up by increasing the gas fee through OKX Wallet.
Unfortunately, blockchain transactions are irreversible. If you sent funds to the wrong address from OKX Wallet, they cannot be recovered unless you control that address.
Network fees are determined by blockchain congestion, not OKX Wallet. Wait for off-peak times or choose a different blockchain with lower fees. OKX Wallet supports multiple chains precisely for this flexibility.
Yes! Restore your OKX Wallet on multiple devices using your recovery phrase. Each installation will sync with the same blockchain accounts but have its own local password.
Your local password only encrypts OKX Wallet on that specific device. You can restore access by reinstalling OKX Wallet and entering your 12-word recovery phrase.
Navigate to a supported cryptocurrency (ETH, SOL, ADA, etc.) in OKX Wallet. Click "Stake", choose your amount, and confirm. See our staking guide for details.
Yes! OKX Wallet includes a built-in DEX (decentralized exchange). You can swap tokens directly within OKX Wallet without using external platforms.
Absolutely. OKX Wallet has comprehensive NFT support. You can view, manage, and trade NFTs directly from OKX Wallet with integrated marketplace access.
For official OKX Wallet support, visit the official OKX website. Remember: OKX Wallet support will NEVER ask for your recovery phrase or private keys.